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Branch Operations Coordinator

2 months ago

Whippany, New Jersey, United States Johnstone Supply LLC Full time
Job Description

**About Johnstone Supply LLC**

Johnstone Supply LLC is a leading wholesale distributor catering to professional HVACR contractors, offering the industry's largest selection of equipment and genuine OEM parts. With a strong presence in the market, we are dedicated to our work and believe in the power of growing together. By fostering partnerships with our employees, customers, and the community, we help each other thrive and achieve success.

**Job Summary**

The Office Support Associate will be responsible for providing support to ensure efficient operation of the branch. They will support branch managers and employees through a variety of tasks related to organization and communication. The successful candidate will maintain professional relationships with customers and assist in increasing sales and marketing of customer training opportunities.

**Key Responsibilities**

  • **Customer Service**: Answer and direct all incoming calls, maintain voicemail box, company telephone lists, and distribute incoming faxes and mail to personnel.
  • **Administrative Support**: Serve as the first point of contact for the sales team, answering phone calls and responding to emails accurately and in a timely manner.
  • **Office Management**: Manage all office work such as data entry, copying, and maintain an organized and relevant filing system.
  • **Financial Support**: Forward invoices to accounts receivable as directed.
  • **Record Keeping**: Maintain records and files for related customer and vendor information.
  • **Training and Development**: Collaborate with human resources and customer training coordinator to ensure branch trainings for customers/employees run smoothly.
  • **Event Planning**: Assist in training classes by enrolling students, following up with reminder phone calls, keeping waiting list on full classes, ordering refreshments, and setting up classroom.
  • **Inventory Management**: Maintain inventory of office supplies and place orders as required.
  • **Customer Experience**: Support customer coffee area by replenishing stock and making coffee as necessary.
  • **Additional Responsibilities**: Perform any other duties as may be assigned by the Branch Manager and assists in other areas of the branch and company as necessary.

**Requirements**

  • **Education**: High School Diploma or related equivalence certificate and one year of office support experience.
  • **Skills**: Strong organizational and project management skills, proficiency in Microsoft Office, and aptitude to learn new computer applications.
  • **Experience**: Experience with Eclipse is a plus.
  • **Personal Qualities**: Polished and professional demeanor in person, online, and via phone, detail-oriented, proactive, and driven to execute high-quality work on time.
  • **Communication Skills**: Excellent oral and written communication skills. Bilingual is a plus.

**What We Offer**

  • **Health Insurance**: Three plans to pick from.
  • **Dental Insurance**: Two plans to pick from.
  • **Vision Insurance**.
  • **Tuition Reimbursement**.
  • **Paid Time Off**.
  • **Holiday Pay**.
  • **401(k)**: Employer match and profit sharing.
  • **Employee Discounts**.
  • **Employer Paid Life Insurance**.