CRDU Operations Director

3 weeks ago

Whippany, New Jersey, United States Barclays Full time

Client Data Operations Strategy Lead

As a key member of the Barclays team, you will play a vital role in facilitating and managing the operations data flow to resolve client entities and mitigate duplicity risk. This exciting opportunity will allow you to lead a team using a range of products and utilities to ensure comprehensive, timely, and accurate operational oversight for teams, senior leadership, service buyers, audit activity & regulators.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

Key Responsibilities:

  • Accounting for client data connectivity success inclusive of performance metrics, client and employee experience, and performance guarantees
  • Partnering closely with Technology, and other functions within the Operations organizations within Barclays to ensure client data is exchanged in modern formats
  • Managing relationship and execution with strategic vendor partnerships that perform work activities in the space of API connections and data exchange
  • Spearheading the development and implementation of appropriate business procedures for the Client Data organization
  • Overseeing a team of direct and indirect reports to ensure all aspects of technology enablement to deliver an exceptional customer and employee experience
  • Defining, prioritizing, and maintaining workflows and operational queues for Client Regulatory Classification (CRC) and Shared Data Service (SDS) related client reference data attributes
  • Documenting product requirements, user stories, and acceptance criteria to provide a clear understanding for development teams
  • Participating in release planning, including prioritization of features, sprint planning, and coordination of cross-team dependencies

Requirements:

  • Extensive experience driving and proposing process improvements based on data review/data visualization and data crunching
  • Bachelor's degree or higher in statistics, mathematics, computer science or a related field of study
  • Hands on experience with creating, maintaining and publishing exception reports
  • Proven track record applying industry knowledge and a data driven approach to improve client data Experience with customer-driven operations strategies

Skills:

  • Exposure to tools/engines like Quantexa, D&B, Company House to gather entity information and ability to trouble shoot out of box scenarios would be an added advantage
  • Exposure to tools like Alteryx, Python, SQL, VBA or data visualization tools
  • Ability to own, present & explain complex scenarios/data sets & business insights to senior stakeholders
  • Ability to apply industry knowledge & data driven approach to improve client data

Where will you be working?

Our next-generation workplace in Whippany allows talented, passionate, down-to-earth colleagues to connect daily. With state-of-the-art work facilities and many added features like pool tables, cafés and a gym – it's a place you can call home. Our office is minutes away from Morristown, known for its rich history and lively modern spirit. With bustling Manhattan easily accessible and a picturesque landscape here on the doorstep, Whippany really does offer the best of both worlds.

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