Veterinary Front Desk Coordinator
4 weeks ago
Vetcelerator is seeking a skilled Veterinary Receptionist to provide exceptional customer service and support the smooth operation of our clinic. As the first point of contact for our clients, you will play a crucial role in ensuring a positive experience for both humans and animals.
Key Responsibilities:
- Greeting Clients: Welcome clients and their pets warmly, creating a friendly and professional atmosphere.
- Phone and Email Management: Manage incoming calls and emails promptly and professionally, addressing client inquiries and appointment requests.
- Scheduling Appointments: Efficiently schedule and reschedule appointments using practice management software, accurately inputting patient information.
- Client Check-In and Check-Out: Streamline the check-in and check-out process, verifying appointments, processing payments, and addressing client concerns.
- Document Scanning: Maintain organized digital records by scanning and cataloging important medical documents and records.
- Reception Area Maintenance: Keep the reception area clean, organized, and welcoming at all times, ensuring a positive client experience.
Requirements:
- Previous experience in a customer service or receptionist role is preferred.
- Familiarity with Avimark or similar veterinary practice management software is a plus.
- Must have 1 year of experience working in the veterinary field.
- Strong communication and interpersonal skills.
- Exceptional organizational abilities and attention to detail.
- A genuine love for animals and a commitment to providing excellent care.
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