Veterinary Front Desk Coordinator

4 weeks ago


New York, New York, United States Veterinary Practice Partners Full time
Pure Paws Veterinary Care of Clinton Hill is seeking a skilled Veterinary Receptionist to provide exceptional customer service and support to our clients and their pets. As the first point of contact, you will play a crucial role in setting the tone for their visit. We are looking for a professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

Key Responsibilities:
  • Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
  • Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
  • Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
  • Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:
  • Previous experience as a veterinary receptionist or medical office assistant is preferred.
  • Strong organizational and multitasking skills.
  • Ability to maintain a calm, professional, and positive demeanor.

About Pure Paws Veterinary Care of Clinton Hill
We're focused on providing excellent service and care to our clients and their pets. Our hospital is equipped with digital radiography, digital dental radiography, and in-house labs.

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