Front Desk Coordinator

3 weeks ago

New York, New York, United States Asian Americans for Equality Full time
Job Title: Front Desk Coordinator

Job Summary: We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Asian Americans for Equality. As the face of our organization, this individual will be responsible for providing exceptional customer service, managing administrative tasks, and maintaining a positive attitude.

Responsibilities:

* Serve as the first point of contact by providing professional reception services, including answering, screening, and forwarding phone calls in a courteous, efficient, and timely manner.
* Receive, sort, and distribute incoming mail and packages, ensuring timely and accurate delivery to the appropriate recipients.
* Monitor and maintain office supplies inventory, placing orders as needed to ensure uninterrupted operations.
* Assist with the management of credit card invoices processing for maintenance.
* Receive and distribute marketing documents to the appropriate case manager, ensuring smooth internal communication.
* Receive and review tenant renewal leases, coordinating with the appropriate departments for any necessary follow-up.
* Schedule Con Edison inspections and coordinate with relevant parties to ensure timely completion.
* Perform such other tasks as may be required from time to time.

Qualifications:

* Ability to multitask, work on several tasks at once while paying attention to details.
* Ability to interact and build professional relationships with internal and external partners.
* Proficient in MS Office, including PowerPoint, Word, Excel.
* High school diploma or equivalent; additional qualification as an Administrative Assistant or Secretary will be a plus.
* Familiarity with YARDI preferred.
* Bilingual in English/Chinese or English/Spanish.

Expectations & How We Work:

We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on inclusiveness, empowerment, and impact. AAFE employees are accountable, collaborative, and strong communicators with a core strength of community service and development. We are strategic thinkers who are committed to racial equality and treating each other, and the communities we serve, with respect and dignity. We have an aptitude for technology and a strong desire to continuously learn. This philosophy expands to the way we manage our work and the way we put our best foot forward. All employees are expected to adhere to the following:

* Ensure compliance with all building contract requirements and oversight agency requirements.
* Work as part of a team in supporting other AAFE program contracts and projects.
* Provide quality customer service to both internal and external partners and co-workers.
* Support efforts that ensure a safe and healthy work environment.
* Understand and embrace the value in collaborating with people of different cultures, races, genders, ethnicities, beliefs, experiences, and ideas.
* An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
* Maintain a positive, helpful attitude.
* Enjoy your time at work

Who We Are:

Stanton Norfolk Inc. is a division of Asian Americans for Equality, Inc. (AAFE) that manages the day-to-day operations of over 800 units of affordable housing across nearly 50 multifamily properties serving over 1,100 individuals and families in Manhattan and Queens neighborhoods, including Chinatown/Lower East Side, Flushing, and the Far Rockaways. Currently, Stanton Norfolk's portfolio is comprised of full tax credit/affordable properties, as well as commercial spaces as part of mixed-use buildings. We pride ourselves in providing a full breadth of management services to provide quality, safe, and affordable housing; maintenance; financial reporting; and resident relations.

Asian Americans for Equality (AAFE) is a 501(c)(3) non-profit organization based in New York City. Founded in 1974 in Manhattan's Chinatown to advocate for equal rights, AAFE has transformed in the past four decades to become one of the city's leading housing, social service, and community development organizations. AAFE advances racial, social, and economic justice for Asian Americans and other systematically disadvantaged communities, guided by our experiences as Asian Americans and our commitment to civil rights. AAFE is nationally recognized as an innovative affordable housing developer and property manager; we have created and preserved more than 1,000 affordable rental units in Manhattan and Queens and provided over $400 million in mortgage financing for first-time homebuyers. Through our affiliate, Renaissance Economic Development Corporation, AAFE supports immigrant entrepreneurs, offering low-interest loans and training programs. From neighborhood offices in Chinatown and the Lower East Side (Manhattan) and Flushing and Jackson Heights (Queens) we provide an array of multilingual counseling and educational programs in support of low-income tenants, seniors, and immigrant youth. AAFE strives for a more equitable city, through research, advocacy, and grassroots community organizing.

Stanton Norfolk, Inc. is an equal opportunity employer

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