Director of Advising/Student Success Center
2 days ago
Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. With a rich history dating back to 1947, the College has been serving the citizens of Baltimore City and the state of Maryland for over seven decades. Our campus is located in West Baltimore, and we offer a wide range of degree, certificate, and continuing education programs to meet the diverse needs of our students.
Job SummaryThe Director of Advising/Student Success Center will oversee the operations of a comprehensive student advising center, providing direct support to new, current, and returning students. This leadership role will be responsible for developing, planning, and implementing short- and long-range department goals, as well as ensuring that all advising staff receive appropriate professional development training.
Responsibilities- Develop and implement effective advising case-management services for students.
- Provide direct supervision and integration of student academic advising, including students on academic warning, probation, or suspension.
- Lead and support special initiatives designed to recruit new and returning students, including near-completers, stop-out, and other identified student populations.
- Ensure student engagement tracking for the department and run regular reports related to advising services.
- Collaborate with other Enrollment Services to ensure quality advising and onboarding services are provided to students.
- Participate in the Academic Standing process and procedures related to students placed on academic warning, probation, and dismissal.
- Develop and implement effective advising services provided to students, including the Mayor's Scholars Program (MSP).
- Participate and lead certain aspects of the New Student Orientation Program.
- Serve on campus workgroups and committees.
- Create and maintain learning outcomes and assessment strategies related to advising.
- Coordinate and implement workshops and professional development for students, faculty, and staff.
- Oversee the business aspect of the Student Success Center, including budget, schedules, and staff supervision.
- Master's degree in education, counseling, higher education management, student personnel, or a closely related field.
- Seven (7) years of progressive experience in higher education administration/management in academic advising, retention, or coaching.
- Demonstrated experience leading student persistence and retention initiatives.
- Experience designing and implementing an effective student advising/success model.
- Ability to communicate effectively and respectfully with faculty, staff, students, and external organizations.
- Ability to work independently, balance multiple tasks, work to meet deadlines, and prioritize a complex workload.
- Significant experience utilizing a student information system (Banner, Colleague, PeopleSoft, or similar).
- Strong technical skills (Microsoft Office 365 Suite).
- Active membership and participation in related state and national professional associations such as NASPA, TACRAO, or other related professional organizations.
- Doctoral degree in education, counseling, higher education management, student personnel, or a closely related field.
- Ten (10) years of progressive experience in higher education administration/management in academic advising, retention, or coaching.
- Professional certification in a related area such as Academic Advising, Appreciative Advising, or other area.
- Experience working at a community college.
Baltimore City Community College is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.
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