Director of Advising/Student Success Center

3 weeks ago

Baltimore, Maryland, United States InsideHigherEd Full time
About Baltimore City Community College

Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. With a rich history dating back to 1947, the College has evolved to meet the changing needs of the community. Our campus is located in West Baltimore, and we offer courses throughout the City. We pride ourselves on providing educational opportunities to the citizens of Baltimore City and throughout the state of Maryland.

Job Summary

The Director of Advising/Student Success Center will oversee the operations of a comprehensive student advising center, providing direct support to new, current, and returning students. This leader will report to the Vice President for Student Affairs and will be responsible for supervising professional advisors and other support staff members. The ideal candidate will have a strong background in academic advising, retention, and coaching, with experience designing and implementing effective student advising/success models.

Responsibilities
  • Develop and implement short- and long-range department goals for the Advising/Student Success Center.
  • Oversee the daily operations and functions of the center, ensuring that all advising staff receive appropriate professional development training.
  • Directly perform advising for students and handle difficult advising cases as needed.
  • Lead and support special initiatives designed to recruit new and returning students, including near-completers, stop-out, and other identified student populations.
  • Ensure student engagement tracking for the department and run regular reports related to advising services.
  • Work collaboratively with other Enrollment Services to ensure quality advising and onboarding services are provided to students.
  • Participate in the Academic Standing process and procedures related to students placed on academic warning, probation, and dismissal.
  • Recommend changes or enhancements needed in the student advising and onboarding process, using best practices.
  • Serve on the Vice President's Student Affairs Leadership Team and support the advising services provided by other programs.
Requirements
  • Master's degree in education, counseling, higher education management, student personnel, or closely related field.
  • Seven (7) years of progressive experience in higher education administration/management in academic advising, retention, or coaching.
  • Demonstrated experience leading student persistence and retention initiatives.
  • Ability to communicate effectively and respectfully with faculty, staff, students, and external organizations.
  • Ability to work independently, balance multiple tasks, work to meet deadlines, and prioritize a complex workload.
Preferred Qualifications
  • Doctoral degree in education, counseling, higher education management, student personnel, or closely related field.
  • Ten (10) years of progressive experience in higher education administration/management in academic advising, retention, or coaching.
  • Professional certification in a related area, such as Academic Advising or Appreciative Advising.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

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