Medical Customer Service Representative

3 weeks ago


Plano, Texas, United States Everstaff Full time
Job Overview

We are seeking a skilled and motivated Customer Service Representative to join our team at Everstaff. As a Medical Customer Service Representative, you will be responsible for handling incoming calls regarding our client's products and policies, responding to questions and requests in a professional and positive manner.

Key Responsibilities
  • Handle incoming calls from claimants or medical providers, answering basic coverage questions and gathering information.
  • Provide accurate and efficient responses to all inquiries, recording details of customer interactions.
  • Learn and understand all types of policies administered by the company, maintaining professional conduct with callers and fellow workers.
Requirements
  • High school diploma or equivalent.
  • Previous experience in a customer service or call center environment.
  • Knowledge of medical insurance policies and the schedule of benefits, with previous insurance knowledge/experience in medical terms and billing being a plus.
  • Proficient in using MS Office Suite.
  • Possess excellent verbal and written communication skills.
  • Adaptable to working under pressure with tight timelines.
  • Excellent listening, analysis, and problem-solving skills, a strong attention to detail, and ability to work in a fast-paced team environment.
  • Bilingual in Spanish.
What We Offer
  • Medical, dental, and vision benefits.
  • PTO and paid holidays.
  • 401(k) plan.

Everstaff is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other protected status under the law.



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