Customer Service Representative

4 weeks ago


Philadelphia, Pennsylvania, United States KIMMEL CENTER INC. Full time
Job Description

At Kimmel Center Inc., we are seeking a highly skilled Customer Service Representative to join our Audience Services team. As a key member of our team, you will be responsible for providing exceptional customer service to all guests by adhering to our company's Mission, Vision, and Values.

The ideal candidate will have a strong passion for delivering superior customer service and a keen ability to interact with people from diverse backgrounds. You will be responsible for processing single ticket orders, subscription ticket orders, ticket exchanges, and subscription ticket donations by telephone. Additionally, you will work concert duty for in-person and digital performances, providing knowledgeable and professional customer service to all guests.

Key Responsibilities:

  • Meet and exceed customer service standards.
  • Provide accurate information about performances, venues, amenities, and ticketing policies to all guests.
  • Process ticket orders, exchanges, and donations by telephone.
  • Work concert duty for in-person and digital performances.
  • Provide exceptional customer service to all guests.

Requirements:

  • High school diploma or equivalent required.
  • One year of customer service experience working in a retail, call center, or performing arts environment.
  • Prior ticketing experience desired.
  • Experience working with diverse audiences and accessibility a plus.

What We Offer:

  • A competitive hourly rate of $15.00.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

Equal Employment Opportunity:

Kimmel Center Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, gender, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.



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