Sales and Service Manager

2 weeks ago


Carol Stream, Illinois, United States Bank of Montreal Full time
Job Summary

We are seeking a highly skilled Sales and Service Manager to join our team at Bank of Montreal. As a key member of our retail banking sales and service team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Lead and coach a team of sales and service professionals to achieve sales and service targets.
  • Develop and implement sales and service strategies to drive business growth and customer satisfaction.
  • Collaborate with cross-functional teams to identify and capitalize on business opportunities.
  • Provide technical training and support to branch employees to maintain operational and sales effectiveness.
  • Manage transactional outcomes for customer calls and escalate complex issues to the next level of management.
Requirements
  • Typically 3+ years of relevant experience in retail banking sales and service.
  • Post-secondary degree in a related field of study or an equivalent combination of education and experience.
  • Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Ability to analyze data and information to provide insights and recommendations.
What We Offer

At Bank of Montreal, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for sales and service, we encourage you to apply for this exciting opportunity.



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