Field Service Manager

3 weeks ago


Carol Stream, Illinois, United States Loma Systems Full time
Job Description

At Loma Systems, we're seeking a highly skilled Field Service Manager to lead our team in delivering exceptional technical service and support to our customers. As a key member of our organization, you'll be responsible for developing and executing business plans to increase field service revenue and profitability.

Key Responsibilities:

  • Lead the activities of the team to maximize customer satisfaction, productivity, and efficiency.
  • Ensure high standards of technical service and support are consistently achieved.
  • Develop and implement safety and EH&S programs to promote a strong safety culture.
  • Perform safety and technical audits to ensure compliance with company standards.
  • Hire, develop, and coach team members to achieve industry-leading service excellence.
  • Manage the Field Service Team to ensure company processes and procedures are followed.
  • Implement and monitor service metrics to drive continuous improvement in service performance.
  • Communicate and collaborate with other departments to meet customer requirements.
  • Provide monthly management reports on service department performance.

Requirements:

  • Associate's degree in a technical field or equivalent experience.
  • Minimum 5 years of experience in a service role for a company in a similar industry.
  • Ability to direct and influence the work of others to produce high-quality performance.
  • Strong experience in leading a team under pressure and reacting quickly to changing priorities.
  • Strong teamwork, analytical, planning, and organizational skills.
  • Ability to understand company sales tools and product design guides.
  • High proficiency in Microsoft Office Applications and CRM.

Preferred Qualifications:

  • Bachelor's degree in a technical field.
  • Knowledge of the food manufacturing industry.


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