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Restaurant Operations Manager

2 months ago

Wethersfield, Connecticut, United States Dunkin' - Franchisee Of Dunkin Donuts Full time

About Us

Dunkin' - Franchisee Of Dunkin Donuts is a locally owned and operated business, committed to delivering exceptional customer experiences and providing a positive work environment for our employees.

Job Summary

We are seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for directing the overall operation of the restaurant, including managing a team of employees, driving sales and profitability, and ensuring exceptional customer service.

Key Responsibilities

  • Restaurant Operations
    • Direct the day-to-day operations of the restaurant, ensuring seamless execution of our business plan and exceptional customer service.
    • Manage a team of employees, providing guidance, training, and coaching to ensure their success.
  • Financial Management
    • Monitor and manage the financial performance of the store, including sales, profitability, and inventory management.
    • Develop and implement strategies to drive sales and profitability.
  • Customer Service
    • Ensure that all customers receive exceptional service, meeting or exceeding their expectations.
    • Address customer complaints and concerns in a professional and timely manner.
  • Leadership and Development
    • Lead by example, demonstrating a positive and professional attitude, and promoting a culture of teamwork and respect.
    • Identify and develop talent within the team, providing opportunities for growth and advancement.

Requirements

  • Previous managerial experience in a fast-paced, customer-facing environment.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent customer service skills, with a focus on delivering exceptional experiences.
  • Financial literacy and analytical skills, with the ability to manage budgets and drive sales.
  • Ability to work well under pressure, with a focus on multitasking and prioritization.

What We Offer

  • Competitive wages and benefits package.
  • Opportunities for growth and advancement within the company.
  • A positive and supportive work environment.