Retail Store Supervisor

5 days ago


Wethersfield, Connecticut, United States Ocean State Job Lot Full time
Job Title: Retail Front End Supervisor

Job Summary:

The Retail Front End Supervisor is responsible for ensuring a positive customer experience and maintaining a secure and organized front-end environment. This role requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Front-End Operations: Oversee the front-end area, ensuring that it is clean, organized, and secure.
  • Team Management: Supervise and train sales associates and secondary front-end associates, providing guidance and support as needed.
  • Inventory Management: Maintain accurate inventory levels, including counting cash and handling damages and returns.
  • Communication: Communicate effectively with store management and other team members, providing timely updates on customer and associate issues.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: Minimum 6 months supervisory and customer service experience required.
  • Attributes: Effective communicator, team-oriented, self-motivated, and passionate about delivering exceptional customer service.
Work Environment:

This role requires working in a fast-paced retail environment with minimal safety/health hazard potential. The position involves extended periods of standing, moving, and using hand tools. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



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