Mortgage Leads Team Member

3 days ago


Phoenix, Arizona, United States loanDepot Full time
About loanDepot

loanDepot is a digital commerce company dedicated to simplifying the home ownership journey. With a digital-first approach, we have redefined the mortgage industry since our inception in 2010. As one of the largest non-bank retail mortgage lenders in the nation, we offer a wide range of lending and real estate services to fulfill the American dream of homeownership.

Role Overview

This is a full-time hybrid retail mortgage leads team role at loanDepot located in Phoenix, AZ, with remote work flexibility. The role involves daily tasks related to retail sales, product knowledge, customer satisfaction, communication, and customer service to support the home ownership journey for customers.

Key Responsibilities
  • Develop and maintain strong product knowledge to effectively communicate with customers and provide personalized solutions.
  • Build and maintain relationships with customers to ensure high levels of satisfaction and loyalty.
  • Collaborate with internal teams to ensure seamless communication and efficient processing of customer transactions.
  • Stay up-to-date with industry trends and regulatory requirements to ensure compliance and best practices.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • Strong retail sales and product knowledge skills.
  • Excellent customer satisfaction and communication skills.
  • Customer service expertise with a focus on building strong relationships.
  • Strong interpersonal and problem-solving abilities.
  • Ability to work effectively in a team and independently.
  • Prior experience in the mortgage or real estate industry is a plus.
  • Bachelor's degree in Business, Finance, or related field preferred.


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