Digital Service Specialist
1 week ago
Job Description:
We are seeking a highly skilled Digital Service Specialist to join our team at Canon Solutions America, Inc. This role requires an individual with excellent technical expertise and problem-solving skills to provide seamless operational, maintenance, and networking support in a dynamic environment.
About the Role:
- Technical Expertise: You will be responsible for diagnosing mechanical, software, network, and system failures, using established procedures, and servicing and repairing designated equipment to Canon standards and specifications.
- Customer Focus: As a customer-facing role, you will need to communicate effectively with supervisors, other departments, and customer IT departments to resolve escalated technical and/or customer service-related issues.
- Travel Requirements: You will be required to travel regularly, with a valid driver's license and acceptable driving record necessary.
- Shift Work: You will be expected to perform shift work and on-call rotations in a 24/7 environment.
Requirements:
- Education: Typically requires general and/or vocational training plus 2 to 4 years of related experience, or an Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school, or equivalent experience.
- Experience: Direct experience working as a field technician is essential.
- Skills: The ability to meet or exceed minimum performance standards for productive technical quality and customer satisfaction, along with the capacity to travel, is required.
- Certifications/Clearances: You will be required to obtain security and/or other clearances required by customers to enter their premises.
Benefits:
- Competitive Compensation: A competitive salary range of $70,000 - $90,000 per year, depending on experience.
- Benefits Package: Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
- Growth Opportunities: Canon Solutions America, Inc. offers opportunities for professional growth and development in a dynamic and innovative environment.
Work Environment:
- Full-Time On-Site: This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
About Us:
Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.
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