Fire Service Technician IV Specialist
5 days ago
We are seeking a highly skilled Fire Service Technician IV Specialist to join our team at Johnson Controls.
Job Summary: As a Fire Service Technician IV Specialist, you will be responsible for troubleshooting and repairing electronic fire alarm systems and other related building system products at customer sites.
Key Responsibilities:
- Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions
- Contact customer representatives to ascertain equipment/system problems
- Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment
- Service, troubleshoot, and install many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals
- Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction
- Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
- Obtain customer signatures upon completed service call assignments
- Participate in scheduled On-call rotations and help train or mentor others on the service team
- Provide customers with the highest level of service to solve building inefficiencies and resolve service-related items
Required Skills and Qualifications:
- 4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
- High School Diploma or equivalent
- Ability to follow verbal and written instructions
- Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs
- Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet
- Ability to work flexible hours, including weekends, to meet customer requirements
- Demonstrate a high level of customer service
- Maintain truck inventory to ensure timely response to customer needs
- Ability to adhere to, implement, and always follow safety guidelines and procedures
- Possess a valid driver's license and driving record that meets company requirements
Benefits: We offer a competitive benefits package, including a salary range of $29-$37 per hour, based on education, experience, knowledge, skills, and abilities. This position also includes a comprehensive benefits package, which can be viewed on our main careers page.
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