Customer Service Representative
1 week ago
Customer Service Representative Opportunity
About the Role
Culligan of Wixom is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our office support team, you will be responsible for providing exceptional customer service, resolving product and service-related issues, and ensuring complete customer satisfaction.
Responsibilities
- Answer incoming calls from customers and resolve any product or service-related issues
- Schedule service calls and dispatch service technicians to customer locations
- Close out billing and work orders, and prepare paperwork for the next business day
- Take payments and maintain customer records by updating account information
- Schedule new customer initial inspections
- Prepare and maintain compliance and regulatory reporting (sales reports, month-end reporting, etc.)
Requirements
- Ability to prioritize tasks in a fast-paced environment
- Strong work ethic, honesty, and integrity
- Excellent communication skills, including helpfulness and patience in dealing with customers and colleagues
- Exceptional problem-solving skills
- Ability to work independently
- Proficiency in Microsoft Office preferred
- Customer service and multi-line telephone experience preferred
What We Offer
- Competitive pay, starting at $15-$17 per hour
- Great Monday-Friday work schedule
- Paid time off
- Full benefits package, including 401(k) with company match
- Career advancement opportunities
- Stable and growing, family-oriented company
- Use of free Culligan equipment in your home
Equal Opportunity Employer
Culligan of Wixom is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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