Las Cruces Telecom Customer Care Representative

2 weeks ago


Las Cruces, New Mexico, United States Mass Markets Full time
Job Title: Las Cruces Telecom Customer Care Representative

Job Summary:

We are seeking a highly motivated and customer-focused Telecom Customer Care Representative to join our team in Las Cruces. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting our products and services.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction and retention targets
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office
What We Offer:
  • Competitive hourly rate
  • Opportunities for career advancement
  • Comprehensive training program
  • Collaborative and dynamic work environment
About Us:

Mass Markets is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.



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