Hotel Guest Services Representative
2 days ago
Aimbridge Hospitality is seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Dauphine Orleans Hotel in New Orleans. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences and providing outstanding service to our hotel guests.
This is an exciting opportunity to work with a global leader in third-party hotel management, with a portfolio of over 1,550 hotels across 22 countries. Our associates are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Responsibilities:
- Delivering exceptional guest experiences and providing outstanding service
- Registering guests and processing payments
- Handling check-ins and check-outs, including room assignments and key distributions
- Responding to guest inquiries and resolving issues in a professional and courteous manner
- Maintaining accurate records and reporting any discrepancies or concerns
Requirements:
- High school diploma or equivalent required; college coursework in hospitality or related field preferred
- Experience in a hotel or related industry; previous front desk experience an asset
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Familiarity with Microsoft Office suite and hotel management software
Estimated Salary: $45,000 - $65,000 per year, depending on location and experience.
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