Hotel Guest Services Representative

2 days ago


New Orleans, Louisiana, United States Aimbridge Hospitality Full time
About the Role

Aimbridge Hospitality is seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Dauphine Orleans Hotel in New Orleans. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences and providing outstanding service to our hotel guests.

This is an exciting opportunity to work with a global leader in third-party hotel management, with a portfolio of over 1,550 hotels across 22 countries. Our associates are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Responsibilities:

  • Delivering exceptional guest experiences and providing outstanding service
  • Registering guests and processing payments
  • Handling check-ins and check-outs, including room assignments and key distributions
  • Responding to guest inquiries and resolving issues in a professional and courteous manner
  • Maintaining accurate records and reporting any discrepancies or concerns

Requirements:

  • High school diploma or equivalent required; college coursework in hospitality or related field preferred
  • Experience in a hotel or related industry; previous front desk experience an asset
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Familiarity with Microsoft Office suite and hotel management software

Estimated Salary: $45,000 - $65,000 per year, depending on location and experience.



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