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Lead IT Operations Executive

2 months ago

Norcross, Georgia, United States Ole' Mexican Foods, Inc Full time

Senior Director of Information Technology

The Senior Director of Information Technology is responsible for directing and managing the technological operations of an organization, ensuring that all technology systems and applications align with the strategic goals and objectives of the company. This role encompasses overseeing all IT functions and evaluations in accordance with organizational priorities. Key responsibilities include collaborating with various departments to identify and address their technological needs, supervising IT personnel, maintaining existing systems and technology frameworks, identifying areas for enhancement, proposing strategic initiatives, and recommending new software and systems. Additionally, this position involves preparing financial budgets and performance assessments, fostering relationships with external partners and vendors, and ensuring timely resolution of reported issues.

Core Responsibilities:
Strategic Leadership
  • Partner with executive leadership to develop and implement long-term strategic plans for efficient and cost-effective information processing and communication technologies.
  • Oversee operational and strategic planning for the IT department, including assessing business requirements, project planning, and resource allocation.
  • Guide organizational leaders in making informed investment decisions that balance immediate operational needs with long-term strategic objectives.
  • Provide technology guidance, roadmaps, principles, standards, and best practices to ensure alignment with organizational goals.
Operational Oversight
  • Re-engineer infrastructure support as necessary to align with business processes and strategic vision.
  • Define and communicate project milestones, service level agreements, and resource allocation to stakeholders.
  • Develop and review budgets for IT divisions, ensuring compliance with organizational goals and objectives.
  • Assess IT system performance to determine operational costs, productivity levels, and upgrade needs.
  • Benchmark, analyze, and report on IT infrastructure and systems, making recommendations for improvements.
  • Establish bid requirements for hardware and software upgrades, review submissions for compliance, and make award decisions.
  • Authorize and oversee the deployment, monitoring, maintenance, and support of all IT hardware and software.
  • Develop business case justifications and cost/benefit analyses for IT initiatives.
  • Direct research on potential technology solutions to support new initiatives and procurement efforts.
  • Oversee end-user services, including help desk and technical support.
  • Develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, and service provision.
  • Manage vendor, outsourcer, and consultant contracts and service agreements.
  • Oversee IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  • Maintain regular communication with senior leaders, department heads, and end users regarding IT activities.
Qualifications:
  • Minimum of 13 years of relevant experience with a bachelor's degree, or 11 years with a master's degree, or 9 years with a PhD in fields such as computer science, information systems, or business administration with a technology focus.
  • Proven experience in managing IT operations and strategic planning.
  • Strong understanding of current network and client operating systems, hardware, protocols, and standards.
  • Experience in systems design and development from requirements analysis to daily management.
  • Demonstrated ability to apply IT solutions to business challenges.
  • In-depth knowledge of applicable laws and regulations related to IT.
  • Excellent communication skills, both written and verbal.
Supervisory Responsibilities: Will oversee IT Managers.