Restaurant Operations Manager

7 days ago


Katy, Texas, United States Sonic Drive-In Full time

About the Role:

As a General Manager Assistant at SONIC Drive-In, you will play a crucial role in helping the General Manager oversee the daily operations of the restaurant, ensuring that customers receive high-quality food in a clean, safe, and efficient manner.

Key Responsibilities:

  • Team Leadership: Hire, train, supervise, manage, direct, and develop high-performing team members to provide an exceptional customer experience.
  • Customer Satisfaction: Ensure that every customer leaves satisfied by providing prompt and courteous service.
  • Operational Excellence: Assist in maintaining a clean, safe, and efficient work environment, adhering to SONIC's standards and regulations.
  • Financial Management: Assist in managing labor costs, inventory, and other operational expenses to ensure profitability.
  • Communication: Effectively communicate with team members, customers, and management to ensure seamless operations.
  • Problem-Solving: Identify and resolve problems promptly, using creative solutions to improve processes and customer satisfaction.
  • Training and Development: Provide ongoing training and coaching to team members to enhance their skills and knowledge.
  • Quality Control: Monitor and maintain high-quality food and service standards, ensuring that customers receive the best possible experience.
  • Regulatory Compliance: Ensure that the restaurant complies with all federal, state, and local regulations, maintaining a safe and healthy work environment.

Requirements:

  • Leadership Skills: Proven ability to lead and motivate a team to achieve exceptional results.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with diverse groups.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement changes to improve processes and customer satisfaction.
  • Adaptability: Willingness to adapt to changing situations, priorities, and deadlines.
  • Continuous Learning: Commitment to ongoing learning and professional development, staying up-to-date with industry trends and best practices.
  • Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Customer Focus: Passion for delivering exceptional customer service, ensuring that every customer leaves satisfied.


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