Shift Lead

5 days ago


Katy, Texas, United States AYG Food Services LLC Full time
Job Description

Job Summary:

The Halal Guys Shift Lead (Shift Managers) is a critical role that supports the Management team in ensuring all team members perform to the highest standards. This position is responsible for assisting with inventory control, food quality, controllable costs, and financial results. The Shift Leader is accountable for every guest's complete satisfaction in their dining experience by empowering team members to react positively and being hospitality-focused FIRST in every instance.

Key Responsibilities:

  • Supports the Management team in ensuring all team members perform to the highest standards.
  • Assists the Management team with inventory control, food quality, controllable costs, and financial results.
  • Accountable for every guest's complete satisfaction in their dining experience.
  • Empowers team members to react positively and be hospitality-focused FIRST in every instance.
  • Maintains a constant presence on the floor.
  • Responsible for creating a POSITIVE environment where ALL team members thrive and excel.
  • Food Safety certification with Local Health Department.
  • Enriches each Guest's experience by effectively building relationships.
  • Oversees the entire operations of the restaurant while leading the shift.
  • Confidently handles guest's complaints and service issues with grace and solutions.
  • Works on increasing sales... In-Store, Delivery and Catering.
  • Shares responsibilities with fellow managers to follow and complete all manager checklists.
  • Shares all office administration duties (cash handling, loss prevention, audits, etc....).
  • Able to operate all Revel POS functions and troubleshoot when needed.
  • Monitors restaurant equipment and ensures it is kept in good repair.
  • Manages labor in store to ensure hourly labor is within parameters to meet budget.
  • Monitors food waste and inventory...Resolves ALL food quality issues.
  • Directs and follows up with team members to ensure that daily checklists are being completed.
  • Leads team in maintaining the highest cleanliness and organization standards.
  • Utilizes development journals to OWN the training, cross-training, and development of team.
  • Challenges themselves to becoming better EVERY DAY.
  • Partners with Managers to recruit, interview, hire, and retain a team of top performers.
  • Helps lead the entire team to excel at hospitality, productivity, and performance.

Requirements:

  • Able to work when needed to support the managers, the team and the Brand.
  • Attendance is key. The store must open on time and close when scheduled.
  • Maintain confidentiality to and with your Management team.
  • Food Safety certification with Local Health Department.

Benefits:

  • We offer medical benefits and 401k match.
  • Free meals during shift.
  • Flexible hours.

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