Customer Experience Specialist
5 days ago
We are seeking a highly skilled and enthusiastic Customer Experience Specialist to join our team at British Swim School. As a key member of our poolside team, you will play a critical role in providing an exceptional customer experience for our students and their families.
Responsibilities- Set up and break down the pool deck area before and after each shift.
- Check water chemistry and temperature prior to swim lessons.
- Welcome students and parents/guardians to the pool deck area.
- Answer customers' questions about their account, their child's progress, or about the program.
- Assist swim instructors and managers when needed during swim lessons.
- Post media content and monitor social media platforms.
- Excellent interpersonal communication and organizational skills.
- Have a responsible and professional demeanor.
- Preferred qualifications include 1+ years of customer service experience and Lifeguarding/First Aid/CPR/AED Certification(s), which may be obtained during training.
At British Swim School, we are committed to making a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one: a survival school first and a learn-to-swim school second. As a result, we can support our mission to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.
Compensation and BenefitsWe offer a competitive pay rate of $20.00 per hour, paid training, and flexible schedules that are easy to schedule around school or other jobs. Our benefits package includes free uniforms, opportunities for advancement, and training & development.
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