Customer Service Representative

2 weeks ago


Ann Arbor, Michigan, United States SMART USA Inc Full time
Job Summary

We are seeking a highly skilled Customer Care Specialist to join our team at Cabinetworks Group. As a Customer Care Specialist, you will be responsible for providing exceptional customer service, answering calls, chats, and emails, and managing the complete order lifecycle from lead recognition to referral.

Key Responsibilities
  • Communicate with customers via phone, email, and chat to build strong relationships and resolve issues
  • Deliver an exceptional end-to-end order entry experience, focusing on order accuracy and responsiveness to customer concerns
  • Act as a product consultant, articulating technical product specifications, features, and benefits to customers
  • Advocate for customer success by anticipating challenges, removing barriers, and working cross-functionally to drive timely and accurate job completion
Requirements
  • High school diploma or equivalent; associate's or bachelor's degree preferred
  • 3+ years of work-related experience in account management or customer support environment desired
  • Cabinet or related industry experience is a bonus
What We Offer
  • Competitive pay based on experience
  • A real team environment
  • Great benefits with little waiting time
  • 401k matching
  • Paid time off
  • 3 months of in-office training to ensure success
About Us

Cabinetworks Group is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We are an E-Verify employer and participate in the Department of Homeland Security's E-Verify program.



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