Web Hosting Customer Experience Specialist
7 days ago
We are seeking a highly skilled and experienced Web Hosting Customer Experience Specialist to join our dynamic and fully remote Support department. As a key member of our team, you will play a crucial role in ensuring that A2 Hosting provides exceptional customer-focused web hosting services.
Key Responsibilities:- Act as the first point of contact for our clients, providing consistently outstanding customer support via email ticketing, live chat, and over the phone.
- Utilize inbound sales strategies to educate current and potential clients about A2 Hosting product offerings, providing recommendations for services and products that meet their needs.
- Assist clients with technical components during account setup, including domain and SSL certificate setup, email account setup, and migration requests.
- Collaborate with internal teams to ensure a seamless onboarding experience for our customers.
- 4+ years of experience in providing exceptional customer experience in technical support, preferably in web hosting.
- 4+ years of experience in delivering support across multiple channels, including email ticketing, live chat, and phone.
- 4+ years of experience working directly with web hosting technology, including Content Management Systems, LAMP, SSH, etc.
- Experience in a sales-focused role is strongly preferred.
- Expert ability to read, write, and speak effectively in English through all utilized channels.
- Experience using different Content Management Systems, such as WordPress, Joomla, Drupal, and Prestashop, is required.
- Experience working with WHMCS and WP-CLI is a plus.
- Experience in a remote work environment is strongly preferred.
- cPanel Certified Partner Accreditation (CPCP) is a plus.
A2 Hosting is a globally recognized web hosting company with a mission to help the world succeed online. We are committed to creating world-class customer service interactions for new and current clients, regardless of their technical expertise. Our team is passionate about providing fast, user-friendly service, and we strive to promote from within and provide growth opportunities for our team members.
We offer a collaborative and team-focused work environment, generous paid time off, and a range of benefits, including free hosting services, paid parental leave, and company-matching 401(k) plans. If you are a customer-focused individual with a passion for technology and a desire to make a difference, we encourage you to apply.
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