Service Support Specialist
1 week ago
Job Overview
Service Desk Team Members play a crucial role in delivering exceptional service to every guest. They are instrumental in fostering customer loyalty through their exemplary conduct. This position aligns with the Company's mission of, "Together, we enhance people's everyday lives and well-being." The primary focus is to ensure the utmost customer satisfaction for both internal and external clients by addressing their inquiries and resolving issues.
Key Responsibilities
- Prioritize safety in all work-related activities for our Team Members, guests, and products.
- Effectively address customer inquiries and concerns by communicating clearly with both customers and the management team.
- Assist customers with various services, including applying for loyalty cards, utilizing dry cleaning services, purchasing money orders, completing money transfer transactions, and managing lottery transactions.
- Motivate fellow Team Members and guests by demonstrating a commitment to providing outstanding service.
- Answer phone calls in a friendly and efficient manner, directing inquiries to the appropriate personnel and taking messages as necessary.
- Respond to guest inquiries at the Service Desk promptly and courteously.
- Familiarize yourself with store products to assist customers effectively and make informed suggestions.
- Maintain a guest-centric approach, ensuring that all other tasks are secondary to assisting guests.
- Handle products and equipment according to safety and food handling guidelines to maintain a secure shopping environment.
- Ensure cleanliness in the department and work area.
- Support other areas of the store as needed.
About Us
At Giant Eagle Inc., we are more than just a provider of food, fuel, and convenience. We are a large family of diverse and talented Team Members. Our people are the core of our organization, which is why we strive to cultivate a supportive environment that offers numerous career advancement opportunities. Our deep-rooted values and commitment to family make us one of the leading workplaces in the Greater Pittsburgh, Cleveland, Columbus, and Indianapolis areas. From our warehouses to our retail locations, we work collaboratively to ensure our customers have access to quality products and a positive shopping experience. We are continually looking for exceptional Team Members to join our family.
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