Technical Support Trainee

2 weeks ago


Landing, New Jersey, United States Prudent Publishing Company Full time
Position Overview

Prudent Publishing Company, Inc., a prominent name in the greeting card publishing industry, is on the lookout for a Technical Support Trainee (Paid) to become a vital part of our IT Department.

Role Summary:
The Technical Support Trainee will work closely with the Help Desk Team, providing essential technology assistance under the guidance of the IT Department Manager.

Key Responsibilities:

  • Support the Help Desk team in delivering effective technology assistance.
  • Contribute to the setup and configuration of new devices.
  • Participate in software installation processes.
  • Help maintain an accurate inventory of equipment.
  • Assist in resolving printer-related issues.

Learning Objectives:

  • Gain insights into various aspects of Information Services and Technology.
  • Engage in hands-on learning experiences within the tech sector.
  • Develop skills to interact with diverse personalities.

Qualifications:

  • Basic experience in PC repairs.
  • Excellent communication abilities.
  • Strong aptitude for documenting procedures and technical details.
  • Willingness to learn troubleshooting and problem-solving techniques.
  • Capability to work independently as well as collaboratively.
  • Additional tasks as assigned.

Required Skills:

  • Proficient in MS Word, Outlook, Adobe, and MS Excel.
  • Familiar with email, search engines, and web browsers.


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