Housekeeping Manager
3 hours ago
We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Teton Mountain Lodge. As a key member of our housekeeping department, you will be responsible for maintaining the highest standards of cleanliness and service in our lodge units and association property.
Key Responsibilities- Department Leadership: Oversee the daily operations of the Housekeeping Department, ensuring that all aspects of internal and external service meet the company's standards and guidelines.
- Service Excellence: Maintain high standards in all aspects of internal and external service and embody the Teton Mountain Lodge service culture.
- Team Management: Promote unity and teamwork throughout the department, actively participating in all aspects of Housekeeping operations.
- Guest Communication: Communicate with guests in a professional, courteous, and helpful manner.
- Staff Management: Manage Housekeeping teams to maximize the guest experience, exceed expectations, and efficiently complete daily departmental objectives.
- Training and Development: Develop and maintain training programs to create proper quality and quantity cleaning results.
- Quality Control: Utilize inventories to provide high-quality housekeeping and maintenance of the units.
- Communication: Initiate and maintain effective communication within the housekeeping department and between all other departments and associates.
- Standards and Policies: Enforce Lodge standards, policies, and procedures with staff.
- Performance Evaluation: Direct and evaluate the performance of staff and follow up with training where needed.
- Staff Motivation: Motivate staff and maintain a cohesive team.
- Recruitment and Supervision: Hire and supervise housekeeping line employees and supervisors.
- Payroll and Administration: Develop and maintain effective payable, payroll, work order, and other written paperwork systems.
- Equipment and Supplies: Provide quality control and care of linen, supplies, and equipment.
- Education: High school graduate or equivalent.
- Physical Demands: Ability to sit/stand/walk for long periods of time.
- Communication Skills: Ability to handle pressure situations and exercise good judgment.
- Laundry Knowledge: Some knowledge of laundry.
- Experience: 3 years previous housekeeping management or related experience.
- Leadership Skills: Ability to directly supervise 20+ people.
- Computer Skills: Computer knowledge.
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