Sales Account Representative

3 weeks ago

Upper Marlboro, Maryland, United States Glen-Gery Full time

Glen-Gery Corporation, a subsidiary of Brickworks Limited, is a leading Australian-listed group of companies with a rich history dating back to the early 1900s. The company operates across three core business segments: Building Products, Land & Development, and Investments. With a market capitalization exceeding $2.5 billion and over 2,000 employees, Brickworks Limited has a significant presence in Australia and the USA.

Glen-Gery Corporation, one of the nation's largest brick manufacturers, operates eight brick manufacturing facilities and sells its products nationally through a network of over 500 distributors as well as in Canada. Since entering the USA in 2018, Brickworks have acquired several companies, including Sioux City Brick, Redland Brick, and the distribution business of Southfield Corporation in Illinois and Indiana.

The Sales Account Specialist will be responsible for the customer service function, interacting with sales, plant management, distributors, and other customers to provide product information, availability, orders, samples, quotes, credit, and complaint resolution. This role requires a good knowledge of products and inventories to ensure timely and accurate responses to internal and external customer inquiries.

Key Responsibilities:
  • Assist the Direct Sales Team with product availability, pricing, quoting, sampling, and technical information as required.
  • Process orders, order changes, sample requests, and coordinate shipments using Salesforce.
  • Ensure quotes and orders are accurate following company sales procedure.
  • Achieve or exceed sales goals by growing sales and providing excellent customer service.
  • Present new and existing products and design ideas to homeowners, builders, contractors, and masons.
  • Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
  • Perform basic credit functions and product complaint procedures as needed.
  • Prepare and distribute bidding documents from quotes to technical submittals.
  • Assist in the job registration process (assist in document completion and submittal).
  • Respond to client concerns and apply independent decision-making while striving for first-time resolution on all client problems/issues.
  • Maintain an exceptional level of expertise on products/services relating to all product lines and customer needs, as well as staying abreast of the competitive landscape.
Requirements:
  • Excellent communication, interpersonal, and negotiating skills.
  • Good organizational, math, and computer skills (Excel, Word, ERP systems, CRM).
  • Hands-on approach to problem-solving regarding sales, service, and promotion.
  • Self-motivated, high personal drive with a disciplined approach to working individually and utilizing resources to assist with accomplishing goals and objectives of the company.
  • Excellent written and verbal communication skills, good presentation skills, and a professional demeanor.
  • Ability to strive for continuous improvement, must be detail-oriented with strong organizational skills.
  • Strong problem-solving and customer service skills.
  • Ability to learn technical product information.
  • Ability to support a team environment, company policies, procedures, continuous improvement.
Qualifications:
  • College degree or relevant trade qualification is preferred.
  • Minimum 3 years sales or customer service experience, preferably in the building materials industry.

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