Customer Service Representative

3 weeks ago


Upper Marlboro, Maryland, United States G&P Properties Full time

We're seeking a sales-driven customer service representative to join our team at G&P Properties. In this role, you'll connect with new customers, identify their needs, and provide exceptional service to drive customer satisfaction and loyalty.

Key Responsibilities
  • Manage cultivation of sales inquiries to convert leads to appointments
  • Qualify leads to accurately convey motivation, competition, and financial specifics to real estate agents
  • Record customer interactions and follow up on their experience with our company
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Keep track of customer accounts and make updates with new account information as necessary
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Requirements
  • Competitive and winning attitude - Must want to be #1
  • Passion to hunt (cold-call), educate, and sell
  • Experience with an online Client Relationship Management (CRM) system
  • Previous work in a customer-facing position
  • High school diploma, G.E.D. or equivalent
  • Display strong communication skills, active listening skills, and personal skills


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