Customer Service Representative

1 month ago


Upper Marlboro, Maryland, United States G&P Properties Full time
Customer Service Representative

We're seeking a highly motivated and enthusiastic Customer Service Representative to provide exceptional customer experiences while driving sales growth for G&P Properties.

Key Responsibilities:

  • Convert sales inquiries into appointments by cultivating leads and qualifying them to accurately convey motivation, competition, and financial specifics to real estate agents.
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries.
  • Provide thorough follow-ups to customer interactions to ensure customer satisfaction.
  • Maintain and improve service and product knowledge by interacting with the sales lead.
  • Utilize scripts to handle difficult customer situations and escalate them if necessary.

Qualifications:

  • A competitive and winning attitude, with a passion to hunt, educate, and sell.
  • Experience with online Client Relationship Management (CRM) systems.
  • Strong knowledge of customer interface and interaction.
  • High school diploma or equivalent, with exemplary interpersonal, communication, and active listening skills.

About G&P Properties:

G&P Properties is a dynamic and fast-paced company that values exceptional customer experiences. We're committed to providing a positive and supportive work environment that fosters growth and development.



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