Water Heater Technical Support Specialist
18 hours ago
We are seeking a highly skilled Water Heater Technical Support Agent to join our team at A. O. Smith Corporation. As a key member of our customer service center, you will provide world-class technical support to customers, ensuring their water heating needs are met with expertise and professionalism.
Key Responsibilities- Provide technical assistance to customers on moderately complex electric and gas water heater equipment issues, utilizing in-depth product knowledge of multiple product lines.
- Document call, installation, and product information, while researching product/part information and maintaining/updating records using multiple web-based systems.
- Remain educated and up-to-date on current and new products' technical aspects, ensuring accurate and informed responses to customer inquiries.
- Assess caller's abilities and refer non-service professionals to service providers when needed, while following warranty processes.
- Makes warranty-related decisions for moderately complex water heating and related equipment.
- High school diploma or GED in a related field.
- 3+ years of related work experience or training.
- Preferably mechanically inclined individuals with previous plumbing or electrical experience.
- Preferably previous call center experience.
- Must be able to type a minimum of 40 words per minute.
- Requires an understanding of the design, function, installation, operation, and repair of water heaters.
- Requires understanding of combustion and the environment in which the water unit is located.
- Requires familiarity with national Fuel Gas Code, National Electrical Codes, National Building Codes, and AMSE standards.
- Demonstrated proficient verbal and written communication skills.
- Demonstrated troubleshooting and problem-solving skills.
- Software and hardware operation as well as keyboarding experience.
A competitive compensation package and comprehensive benefits plans, including medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs, and tuition assistance.
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Water Heater Technical Support Specialist
1 week ago
Ashland, Ohio, United States A. O. Smith Corporation Full time{"h2": "Job Summary"} We are seeking a highly skilled Water Heater Technical Support Agent to join our team at A. O. Smith Corporation. As a key member of our customer service center, you will provide world-class technical support to customers, ensuring their water heating needs are met with expertise and professionalism. {"h2": "Key...
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Water Heater Technical Support Specialist
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Ashland, Ohio, United States A. O. Smith Corporation Full timeAbout the RoleWe are seeking a highly skilled Water Heater Technical Support Agent to join our team at A. O. Smith Corporation. As a key member of our customer service center, you will provide top-notch technical support to customers, ensuring their water heating and treatment needs are met.Key ResponsibilitiesTechnical Support: Provide moderately complex...
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Water Heater Technical Support Specialist
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Ashland, Ohio, United States A. O. Smith Full timeJob SummaryWe are seeking a highly skilled Technical Support Agent to join our team at A. O. Smith. As a Technical Support Agent, you will be responsible for providing world-class customer service to our customers, troubleshooting and resolving technical issues related to water heaters, and providing product information and support.Key...
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Ashland, Ohio, United States A. O. Smith Corporation Full timeAbout the RoleWe are seeking a highly skilled Water Heater Technical Support Agent to join our team at A. O. Smith Corporation. As a Technical Support Agent, you will be responsible for providing top-notch customer service to our customers, including homeowners and service professionals, in a fast-paced customer service center.Key ResponsibilitiesTechnical...
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Ashland, Ohio, United States A. O. Smith Corporation Full timeAbout the RoleWe are seeking a highly skilled Water Heater Technical Support Agent to join our team at A. O. Smith Corporation. As a Technical Support Agent, you will be responsible for providing top-notch technical assistance to customers, service professionals, and facility maintenance personnel.Key ResponsibilitiesTechnical Support: Provide moderately...
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