Electrical Control Panel Specialist

3 days ago


Ashland, Ohio, United States SJE Inc. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at SJE Inc. in Ashland, OH. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our customers.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person, troubleshooting and resolving technical issues related to our electrical control panels.
  • Collaborate with cross-functional teams, including sales, engineering, marketing, manufacturing, and operations, to ensure seamless customer support.
  • Maintain accurate customer contact and case records using incident tracking software and generate reports as requested.
  • Distribute documentation to customers as needed and ensure timely resolution of technical issues.
Requirements
  • Exceptional communication and interpersonal skills, with the ability to effectively communicate technical information to customers.
  • Strong knowledge of electrical control panels, including product offerings and technical specifications.
  • Ability to read and interpret electrical schematics and wiring diagrams.
  • Experience in component testing, electrical troubleshooting, and signal tracing.
  • Familiarity with AutoCAD Electrical is a plus.
What We Offer
  • Competitive wages and benefits package.
  • Opportunities for career advancement and professional growth.
  • Extensive corporate training program.
  • 401(k) plans and paid time off.
About SJE Inc.

SJE Inc. has been a leader in the water and wastewater industry since 1975, with a reputation for innovation, high-quality products, and exceptional customer service. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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