Electrical Control Panel Specialist
3 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at SJE Inc. in Ashland, OH. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our customers.
Key Responsibilities- Provide technical support to customers via phone, email, or in-person, troubleshooting and resolving technical issues related to our electrical control panels.
- Collaborate with cross-functional teams, including sales, engineering, marketing, manufacturing, and operations, to ensure seamless customer support.
- Maintain accurate customer contact and case records using incident tracking software and generate reports as requested.
- Distribute documentation to customers as needed and ensure timely resolution of technical issues.
- Exceptional communication and interpersonal skills, with the ability to effectively communicate technical information to customers.
- Strong knowledge of electrical control panels, including product offerings and technical specifications.
- Ability to read and interpret electrical schematics and wiring diagrams.
- Experience in component testing, electrical troubleshooting, and signal tracing.
- Familiarity with AutoCAD Electrical is a plus.
- Competitive wages and benefits package.
- Opportunities for career advancement and professional growth.
- Extensive corporate training program.
- 401(k) plans and paid time off.
SJE Inc. has been a leader in the water and wastewater industry since 1975, with a reputation for innovation, high-quality products, and exceptional customer service. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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