Water Heater Technical Support Specialist
2 months ago
We are seeking a highly skilled Water Heater Technical Support Agent to join our team at A. O. Smith Corporation. As a key member of our customer service center, you will provide top-notch technical support to customers, ensuring their water heating and treatment needs are met.
Key Responsibilities- Technical Support: Provide moderately complex technical assistance, troubleshooting, and product information to customers, including homeowners and service professionals.
- Product Knowledge: Stay up-to-date on current and new products' technical aspects, including multiple product lines of water heaters and related equipment.
- Customer Service: Deliver world-class customer service, answering incoming calls, emails, and following up on previous issues.
- Documentation: Accurately document call, installation, and product information.
- Research: Conduct research on moderately complex product/part information, inputs/documents, and maintain/updates records using multiple web-based systems.
- Education: High school diploma or GED in a related field.
- Experience: Minimum of 3 years of related work experience or training.
- Skills: Proficient verbal and written communication skills, troubleshooting and problem-solving skills, software and hardware operation, and keyboarding experience.
- Liability: Ability to handle moderately complex technical issues and make warranty-related decisions.
A competitive compensation package and comprehensive benefits plans, including medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs, and tuition assistance.
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Water Heater Technical Support Specialist
1 week ago
Ashland, Ohio, United States A. O. Smith Corporation Full timeJob SummaryWe are seeking a highly skilled Water Heater Technical Support Specialist to join our team at A. O. Smith Corporation. As a key member of our customer service center, you will provide world-class technical support to customers, ensuring their water heating needs are met with expertise and professionalism.Key ResponsibilitiesProvide technical...
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Water Heater Technical Support Specialist
2 weeks ago
Ashland, Ohio, United States A. O. Smith Full timeJob Title: Water Heater Technical Support AgentA. O. Smith is a global leader in the manufacturing of residential and commercial water heating equipment and boilers. We are seeking a highly skilled and customer-focused Water Heater Technical Support Agent to join our team.Job Summary:The Water Heater Technical Support Agent will provide technical assistance,...
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Ashland, Ohio, United States A. O. Smith Corporation Full timeAbout the RoleWe are seeking a highly skilled Water Heater Technical Support Agent to join our team at A. O. Smith Corporation. As a Technical Support Agent, you will be responsible for providing top-notch customer service to our customers, including homeowners and service professionals, in a fast-paced customer service center.Key ResponsibilitiesTechnical...
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Ashland, Ohio, United States A. O. Smith Corporation Full timeAbout the RoleWe are seeking a highly skilled Water Heater Technical Support Agent to join our team at A. O. Smith Corporation. As a Technical Support Agent, you will be responsible for providing top-notch technical assistance to customers, service professionals, and facility maintenance personnel.Key ResponsibilitiesTechnical Support: Provide moderately...
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