Water Heater Technical Support Specialist

2 months ago


Ashland, Ohio, United States A. O. Smith Corporation Full time
About the Role

We are seeking a highly skilled Water Heater Technical Support Agent to join our team at A. O. Smith Corporation. As a key member of our customer service center, you will provide top-notch technical support to customers, ensuring their water heating and treatment needs are met.

Key Responsibilities
  • Technical Support: Provide moderately complex technical assistance, troubleshooting, and product information to customers, including homeowners and service professionals.
  • Product Knowledge: Stay up-to-date on current and new products' technical aspects, including multiple product lines of water heaters and related equipment.
  • Customer Service: Deliver world-class customer service, answering incoming calls, emails, and following up on previous issues.
  • Documentation: Accurately document call, installation, and product information.
  • Research: Conduct research on moderately complex product/part information, inputs/documents, and maintain/updates records using multiple web-based systems.
Requirements
  • Education: High school diploma or GED in a related field.
  • Experience: Minimum of 3 years of related work experience or training.
  • Skills: Proficient verbal and written communication skills, troubleshooting and problem-solving skills, software and hardware operation, and keyboarding experience.
  • Liability: Ability to handle moderately complex technical issues and make warranty-related decisions.
What We Offer

A competitive compensation package and comprehensive benefits plans, including medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs, and tuition assistance.



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