Head of Fraud Prevention

12 hours ago

Salt Lake, Utah, United States Varo Bank Full time
Lead the Fight Against Financial Crime

Varo Bank is seeking a seasoned professional to lead our fraud prevention efforts and develop a comprehensive strategy to protect our customers and mitigate risk. As the Head of Fraud, you will be responsible for identifying and mitigating fraud risks, optimizing operational efficiency, and delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and Execute Fraud Strategy
    • Define and implement a robust fraud strategy and roadmap that aligns with Varo's overall business objectives
    • Provide strategic direction around the development and maintenance of Varo's fraud platform, including rules, models, and detection systems
    • Continuously monitor and evaluate fraud trends, industry best practices, third-party solutions, and regulatory changes
  • Leverage Data and Analytics
    • Develop and utilize advanced analytics techniques to identify and respond in real-time to fraud patterns, emerging threat vectors, and trends
    • Collaborate with data scientists to develop cutting-edge machine learning/AI models to mitigate fraud and enable improved good customer experiences
    • Create robust dashboards and KPIs to track fraud performance and measure the effectiveness of fraud prevention strategies
  • Oversee Fraud Operations
    • Provide leadership and direction to the fraud operations team, ensuring efficient and effective execution of fraud prevention and detection activities
  • Enhance Customer Experience
    • Balance fraud prevention measures with exceptional customer experiences
    • Develop and execute comprehensive fraud prevention that balances the need for security with a seamless and positive customer onboarding experience
    • Minimize false positives and negative impacts on legitimate customers
    • Utilize Varo's fraud platform and advanced capabilities to enable customers to safely and quickly transact across products and money movement systems
  • Drive Operational Efficiency
    • Champion automation and efficiency initiatives to reduce manual reviews and customer complaints
    • Optimize fraud detection processes and systems to improve operational efficiency and cost-effectiveness
  • Lead a Cross-Functional Team
    • Build and manage a high-performing team of product managers, fraud analysts, and fraud operations
    • Operate rapidly in a fully cross-functional, iterative, and agile fashion when responding to fraud incidents and emerging threats
    • Foster collaboration and effective communication across departments (e.g., engineering, ML/AI, infosec, operations, BSA/AML, compliance, etc.) to ensure alignment, planning, and effective execution of fraud initiatives
    • Manage third-party and/or captive relationships tasked with sourcing fraud teams
  • Ensure Compliance
    • Stay up-to-date with fraud regulations and industry standards
    • Conduct regular audits and risk assessments to maintain compliance
    • Document and maintain comprehensive fraud strategy, rule, and model documentation

Requirements:

  • Proven experience in leading fraud strategy and operations within a fintech or financial services organization
  • Deep understanding of fraud prevention techniques, tools, technologies, industry best practices, and regulatory requirements
  • Strong analytical skills and ability to leverage data to drive decision-making
  • Experience in building and managing high-performing cross-functional teams
  • Excellent communication and interpersonal skills
  • Advanced degree or commensurate experience in a relevant field (e.g., MBA, MS in Data Science)

Compensation: $250,000 - $300,000 per year

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