Customer Service Representative
7 days ago
Customer Experience Representative
Deseret Digital Media is seeking a highly skilled and customer-centric individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our users, resolving issues, and ensuring a positive experience on our platform.
Responsibilities:
- Assist users with their KSL account and listings via phone, chat, and email
- Moderate KSL listings to prevent user fraud and drive the best customer experience
- Work closely with the Customer Experience manager on fraud efforts, listing moderation, and special projects
- Collaborate with the team to accomplish various tasks and provide the voice of the customer to all product owners
Requirements:
- Passion for providing a positive customer experience
- Ability to interact with customers in a professional and friendly manner
- Thrive in a fast-paced and growing environment
- Self-motivated with attention to detail
- Excellent computer and typing abilities
- High school diploma or equivalent education
- Customer service experience preferred
What We Offer:
- An exciting and fun work environment
- Competitive wage at $15/hour
- Excellent opportunities for advancement
Deseret Digital Media is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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