Channel Sales Agent Manager

2 weeks ago


Las Vegas, Nevada, United States Cox Communications Full time
Cox Business stands as a leader in technology solutions, transcending the traditional cable company role. We provide comprehensive data network services and consult with businesses of all sizes, offering managed network services, cloud infrastructure, managed hosting, and other innovative technology solutions.

The Agent Channel Sales Manager is pivotal in overseeing the recruitment, guidance, and communication with all Agent Vendors within the agent channel. This role is tasked with achieving or surpassing the planned sales budget for the agent channel by effectively training, motivating, and monitoring all agent vendors. Additionally, this position ensures that all agent vendors comprehend and implement the sales strategy while establishing sales goals for them.

Key Responsibilities:
  • Recruit, qualify, and manage Agents
  • Implement channel programs and policies as directed by corporate leadership
  • Manage the channel portfolio to prevent conflicts with other sales teams
  • Collaborate with the Director of Sales to effectively manage the channel portfolio
  • Coordinate marketing materials and messages for Agents, ensuring alignment with corporate/regional standards
  • Utilize standard Agent Agreements, ensuring their financial viability
  • Track Agent Agreements to expiration, ensuring compliance and assessing renewal eligibility
  • Coordinate payments to Agents in accordance with Agent Agreements
  • Monitor disconnects and chargebacks to Agents, ensuring reconciliation with payments
  • Conduct performance reviews of direct reports to meet performance standards and take corrective actions as necessary
  • Ensure customer satisfaction through timely installation of products/services sold by Agents
  • Address Agent inquiries regarding installation timelines and related issues
  • Update rate sheets for products and services in compliance with corporate/regional guidelines
  • Continuously inform Agents about new products, product changes, and rate adjustments
  • Stay current on technical knowledge regarding telephony, data, video communications, and networking through required training programs
  • Collaborate with local training coordinators to meet the training needs of Agents
Qualifications:

Minimum Requirements:
  • 10 years of relevant experience; OR a Bachelor's degree in a related field with 6 years of experience. Alternative combinations, such as a master's degree with 4 years of experience, may also be considered.
  • Demonstrated interpersonal leadership, presentation, and collaboration skills to work effectively across the organization.
Preferred Qualifications:
  • 2 or more years of experience in a management role or leading cross-functional projects
  • Experience in the telecommunications industry
Compensation:

The compensation package includes a base salary of $86,129, with potential variations based on factors such as location and candidate experience. This role is also eligible for an annual incentive/commission target of $42,080.05.

Benefits:

Cox offers eligible employees flexible vacation policies, seven paid holidays, and up to 160 hours of paid wellness leave annually. Additional paid time off includes bereavement leave, jury duty leave, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications:

Cox Communications is the largest private telecom company in America, serving millions of homes and businesses. We pride ourselves on our employee benefits and award-winning culture, making Cox a desirable workplace. Our commitment to innovation spans across various sectors, including transportation, communications, cleantech, and healthcare, empowering employees to build a better future.

Cox is an Equal Employment Opportunity employer, ensuring all qualified applicants receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.

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