Customer Experience Liaison

1 week ago


Fort Worth, Texas, United States T.J. Maxx Full time
Customer Experience Coordinator Role

At T.J. Maxx, you will take an active role in training and mentoring Associates on front-end principles. You will train and coach Associates on personalizing the customer experience while promoting loyalty programs. Your responsibilities will include ensuring Associates execute tasks and daily activities, addressing customer concerns and issues promptly, and providing exceptional customer service. This role is a great opportunity to develop your skills and contribute to a dynamic team.

Key Responsibilities:
  • Train and mentor Associates on front-end principles
  • Coach Associates on personalizing the customer experience
  • Ensure Associates execute tasks and daily activities
  • Address customer concerns and issues promptly

Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills


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