Customer Experience Leader

4 weeks ago


Fort Worth, Texas, United States Serenity Healthcare Full time
Job Overview

Serenity Healthcare is seeking a seasoned Customer Experience Leader to oversee the daily operations of our call center. As a key member of our team, you will be responsible for driving exceptional results in a customer-centric environment.

Key Responsibilities:

  • Develop and implement data-driven strategies to enhance customer service protocols
  • Manage performance metrics, policies, and procedures to ensure seamless operations
  • Provide coaching, feedback, and conduct performance evaluations to foster a productive environment
  • Collaborate with cross-functional teams to identify opportunities for growth and improvement

Requirements:

  • At least 1 year of experience as a customer service supervisor
  • Background in call center environment with a focus on customer experience
  • Strong analytical and problem-solving skills with the ability to make sound decisions
  • Exceptional communication, coaching, and leadership skills

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for growth and advancement within the company
  • A dynamic and supportive work environment

About Serenity Healthcare:

Serenity Healthcare is a leading provider of healthcare technology solutions. We are committed to delivering exceptional customer experiences and making a meaningful impact on the lives of those we serve.



  • Fort Worth, Texas, United States Landing Company Full time

    About the Role:Landing Company is seeking an experienced Area General Manager to join our Field Operations team in the Dallas-Fort Worth Market. As a key member of our team, you will be responsible for driving success in this market by owning the large decisions and small details that lead to an exceptional member experience.About the Team:Our Field...


  • Fort Worth, Texas, United States Cottonwood Residential Full time

    Job DescriptionImmerse yourself in creating unforgettable experiences for our residents and prospective residents at Cottonwood Residential.As a Customer Experience Specialist, you will be the face of our community, ensuring that every interaction is warm, welcoming, and tailored to meet the unique needs of each individual.With a flexible schedule that...


  • Fort Worth, Texas, United States Anthropologie Full time

    Customer Experience SpecialistAs a Seasonal Sales Associate at Anthropologie, you will contribute to driving sales through providing a genuine and unique experience to each customer. Your role will involve initiating genuine conversations to engage with customers, supporting a selling environment on the sales floor, and providing a frictionless customer...


  • Fort Worth, Texas, United States RML Auto Full time

    Customer Experience Specialist OpportunityWe are seeking a highly motivated and driven individual to join our team as a Customer Experience Specialist. As a key member of our sales and customer service team, you will be responsible for building and maintaining relationships with our customers, identifying and pursuing new sales opportunities, and providing...


  • Fort Worth, Texas, United States Cottonwood Residential Full time

    Unlock Your Potential as a Customer Experience SpecialistAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Experience Specialist at Cottonwood Residential, you will be the face of our community, ensuring that every resident and prospect feels welcome...


  • Fort Worth, Texas, United States T.J. Maxx Full time

    Customer Experience Coordinator RoleAt T.J. Maxx, you will take an active role in training and mentoring Associates on front-end principles. You will train and coach Associates on personalizing the customer experience while promoting loyalty programs. Your responsibilities will include ensuring Associates execute tasks and daily activities, addressing...


  • Fort Worth, Texas, United States TJ Maxx Full time

    At TJ Maxx, we're always looking for talented team members who share our passion for delivering exceptional customer experiences. As a Customer Experience Coordinator, you'll play a key role in promoting a positive and engaging atmosphere in our stores. Your responsibilities will include:Key Responsibilities:Ensuring prompt and courteous customer...


  • Fort Worth, Texas, United States RML Auto Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales and service team, you will be responsible for building and maintaining strong relationships with our customers, identifying and pursuing new sales opportunities, and providing top-notch service to ensure...


  • Fort Worth, Texas, United States Serenity Healthcare Full time

    Job DescriptionFront Desk Receptionist - Customer Experience SpecialistDeliver exceptional customer service and create a positive experience for clients.We are seeking a Front Desk Receptionist - Customer Experience Specialist to provide top-notch support and ensure a seamless client journey. The ideal candidate will possess excellent communication and...

  • Service Leader

    4 weeks ago


    Fort Worth, Texas, United States Chipotle Mexican Grill Full time

    Service LeaderAt Chipotle Mexican Grill, we're committed to serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. As a Service Leader, you'll play a key role in maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the...


  • Fort Worth, Texas, United States Wingstop Restaurants Full time

    Role OverviewAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering World Class service to our guests. Your primary responsibility will be to create a positive and authentic experience for every guest who walks into our restaurant.Key ResponsibilitiesAct as the host and hostess, greeting guests and answering phone...

  • Store Leaders

    4 weeks ago


    Fort Worth, Texas, United States Sportsfan & SockEm' Full time

    About UsSportsfan & SockEm' is a dynamic retail company operating in the exciting world of professional sports. We specialize in selling NFL, MLB, NBA, NHL, and NCAA merchandise from top suppliers like Nike, New Era, Mitchell & Ness, Adidas, and more.Job SummaryWe are seeking highly motivated and results-driven individuals to join our team as Store Leaders....


  • Fort Worth, Texas, United States T.J. Maxx Full time

    Customer Experience CoordinatorAt T.J. Maxx, we're committed to delivering an exceptional customer experience. As a Customer Experience Coordinator, you'll play a key role in ensuring our customers receive the best possible service.Key Responsibilities:Train and mentor Associates on front-end principles to provide personalized customer experiences.Coach...


  • Fort Worth, Texas, United States Incora - Wesco Aircraft Hardware Corporation Full time

    Incora - Wesco Aircraft Hardware Corporation seeks a skilled professional to join our team as an Aerospace Customer Experience Specialist. Our company is a leading supply chain solutions business in the aerospace industry, with customers at the heart of our business.The Aerospace Customer Experience Specialist is responsible for managing customer...


  • Fort Worth, Texas, United States Lucky Gunner Full time

    Unlock Your Potential as a Customer Experience Team MemberWe're seeking a passionate and service-oriented individual to join our Customer Experience Team as a work-from-home representative. If you're a firearms enthusiast who thrives on delivering exceptional user experiences, we want to hear from you!Key Responsibilities:Provide top-notch customer support...


  • Fort Worth, Texas, United States Serenity Healthcare Full time

    Job DescriptionCustomer Experience Supervisor - OnsiteLocation: Fort Worth, TXSerenity Healthcare is seeking a dynamic and mission-driven Customer Care Supervisor to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare. Our mission is to empower individuals to take back their lives from challenging health issues through...

  • Sales Associate

    3 weeks ago


    Fort Worth, Texas, United States Comoto Full time

    Customer Experience SpecialistAs a Sales Associate at Comoto, you will be responsible for delivering exceptional customer experiences. You will maintain a strong sense of product knowledge and provide customers with in-depth information on product features and benefits.Key Responsibilities:Hit daily/weekly/monthly sales goalsMaintain store aesthetics by...

  • Shift Leader

    3 weeks ago


    Fort Worth, Texas, United States Potbelly Sandwich Works Full time

    About the Role:The Shift Leader is a key member of our team, responsible for leading and managing a shift of associates to deliver exceptional customer service and quality products.Key Responsibilities:Lead a shift by managing and developing associates to execute outstanding product quality and customer serviceBuild sales and control costs for each...


  • Fort Worth, Texas, United States Whitewater Express Car Wash Full time

    Job OverviewWe are seeking a highly motivated and experienced leader to join our team at WhiteWater Express Car Wash. As a key member of our management team, you will be responsible for driving business growth, developing and leading high-performing teams, and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and implement strategies to...


  • Fort Worth, Texas, United States The RLP Group Full time

    Operations Leader for Manufacturing Plant at The RLP GroupWe are excited to present the job description for the Operations Leader role at The RLP Group. We seek a proactive individual to oversee both the strategic and daily functions of our manufacturing facility. As the Operations Leader, you will play a crucial role in managing essential elements of plant...