Automotive Service Advisor

2 months ago

Decatur, Illinois, United States Blain's Farm & Fleet Full time
About the Role

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Blain's Farm & Fleet. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring timely and efficient completion of automotive services, and maintaining a high level of product knowledge.

Key Responsibilities
  • Customer Service: Assist customers with their purchases in a customer service and sales-focused environment, providing personalized attention and ensuring a positive experience.
  • Service Operations: Utilize computers to determine product inventory levels and product arrival dates, set up work orders for customers, schedule service work, and communicate with the service department to ensure seamless execution.
  • Communication: Explain work orders and invoices to customers, providing clear and concise information to ensure understanding and satisfaction.
  • Retail Cashier Duties: Perform retail cashier duties by obtaining and processing customer payments, maintaining a high level of accuracy and attention to detail.
  • Technical Skills: Install batteries, balance wheels, repair and install tires when required, perform oil changes using LOF procedures, and demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
  • Customer Insights: Ability to interpret vehicle inspection results and make appropriate service recommendations to customers, providing expert advice and guidance.
Requirements
  • Communication Skills: Must have great communication skills, both verbal and written, to effectively interact with customers and coworkers.
  • Background Checks: Ability to pass pre-employment drug screening and background checks, ensuring a safe and secure work environment.
  • Language Skills: Ability to read and speak English, with a strong understanding of automotive terminology and concepts.
  • Teamwork: Ability to effectively communicate with customers and coworkers, working collaboratively to achieve common goals.
  • Age Requirement: Must be 18 years of age or older, with a high school diploma or equivalent.
  • Experience: Prior auto repair experience is preferred, with a strong understanding of automotive systems and procedures.
  • Retail Experience: Prior retail experience is also preferred, with a strong understanding of customer service principles and practices.
About Blain's Farm & Fleet

Blain's Farm & Fleet is a family-owned retailer dedicated to providing exceptional customer service and a positive work environment. We offer a competitive benefit package, including advanced leadership training programs, associate discounts, and a profit-sharing plan. As a Forbes Best Employer for six consecutive years, we are committed to creating a diverse and inclusive culture that values the skills and talents of all employees.

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