Slot Machine Attendant

6 days ago

Elko, Nevada, United States Maverick Gaming LLC Full time

Job Summary:

Maverick Gaming LLC is seeking a highly motivated and customer-focused individual to join our team as a Slots Guest Service Representative. As a key member of our gaming floor team, you will provide exceptional service to our guests, ensuring a positive and enjoyable experience at our properties.

Key Responsibilities:

  • Safeguarding Company Assets: Protect company assets at all times, maintaining a secure and trustworthy environment for our guests and team members.
  • Slot Machine Circulation: Circulate around the slot machine area assigned, ensuring prompt response to customer needs and providing assistance as required.
  • Customer Service: Provide friendly, courteous, and efficient service to customers, ensuring good customer service and prompt response to customer needs at all times.
  • Payout Vouchers: Prepare or approve all slot payout vouchers for fills and jackpots, ensuring accurate and timely processing.
  • Dispute Resolution: Assist in resolving customer disputes, maintaining a fair and respectful approach to resolving issues.
  • Confidentiality: Observe strict confidence in regards to company-related matters, maintaining confidentiality at all times.
  • Slot Machine Maintenance: Make minor repairs and adjustments to slot machines as needed, ensuring optimal performance and minimizing downtime.
  • Cleaning and Maintenance: Clean the interior and exterior of slot machines, maintaining a clean and safe environment for our guests.
  • Customer Complaints: Answer customer complaints and questions regarding slot machines within your authority and ability to do so, providing accurate and helpful information.
  • Level 2-4 Responsibilities: For level 2, demonstrate exceptional attitude and service, processing jackpots on JDUs without assistance and performing minor repairs. For level 3, meet all level 2 criteria, with basic knowledge of MICS and thorough knowledge of the Play Maverick loyalty program. For level 4, meet all level 3 criteria, with expert knowledge of jackpot processing, loyalty club, and exceptional customer service.
  • Additional Responsibilities: Create a friendly atmosphere for guests and coworkers, performing related and/or other duties as required.

Requirements:

  • Age and Education: Be 21 years of age and have a high school graduate or GED.
  • Gaming Card: Ability to obtain and maintain a State of Nevada Gaming Card.
  • Physical Demands: Be able to work in a standing position for long periods of time (up to 8 hours), perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness, and work with a minimum of supervision.
  • Communication Skills: Possess strong communication skills, with the ability to satisfactorily communicate in English with guests, co-workers, and management.
  • Math Skills: Possess basic math skills and have the ability to handle money.
  • Physical Abilities: Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.
  • Attendance and Punctuality: Punctuality and regular and reliable attendance.
  • Honesty and Integrity: Possess honesty and integrity, upholding the highest standards of ethics and conduct.

Benefits:

  • Paid Time Off: Enjoy paid time off, allowing you to recharge and spend time with loved ones.
  • Flexible Schedules: Work flexible schedules, including weekend and holiday shifts, to meet the needs of our guests.
  • Medical, Vision, and Dental Insurance: Receive comprehensive medical, vision, and dental insurance, ensuring your health and well-being.
  • Short-Term/Long-term Disability Insurance: Enjoy short-term and long-term disability insurance, providing financial protection in times of need.
  • Education Reimbursement: Take advantage of education reimbursement up to $5,250 annually, supporting your personal and professional growth.
  • 401k Plan: Participate in our 401k plan, helping you build a secure financial future.
  • Employee Meal Discount Program: Enjoy an employee meal discount program, saving you money on meals and snacks.
  • And More: Discover additional benefits and perks, enhancing your overall work experience.

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