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Customer Service Operations Manager

2 months ago

San Antonio, Texas, United States University Health System Full time

Job Summary:

As a key member of the University Health System team, the Customer Service Operations Manager will be responsible for coordinating, training, directing, and supervising Customer Service Representatives, Unit Clerks, and Medical Records Clerks to achieve departmental goals in the registration area, phone bank, and medical records. This role requires expertise in software applications, customer service, and team management.

Key Responsibilities:

  • Coordinate and supervise daily operations in the registration area, phone bank, and medical records
  • Train and develop Customer Service Representatives, Unit Clerks, and Medical Records Clerks to ensure excellent customer service and departmental efficiency
  • Direct and supervise staff to achieve departmental goals and objectives
  • Provide expert support in software applications and customer service
  • Collaborate with other departments to ensure seamless communication and service delivery

Requirements:

  • Strong leadership and supervisory skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of software applications and customer service principles