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Customer Service Representative

1 month ago

San Antonio, Texas, United States Mariner Finance Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Assistant Branch Manager. In this role, you will be responsible for promoting branch operations by providing exceptional customer service and meeting or exceeding individual sales and delinquency targets.

Key Responsibilities
  • Process credit loan applications and present loan solutions based on customer needs
  • Proactively contact customers with past due balances to offer possible solutions and resolve delinquency
  • Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required
  • Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services
  • Assist the Branch Manager by preparing reports as needed
  • Maintain compliance in the branch
  • In manager's absence, coordinate functions and daily operational issues through communication with the District Manager
Requirements
  • Minimum of three (3) years of experience in a customer service or sales position, with two (2) years of experience in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs
  • High school diploma or equivalent
  • Reliable transportation required
  • Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel
  • Proficient in Microsoft Office or similar programs with the ability to learn financial services programs
  • Ability to complete essential duties/functions in a timely, accurate manner
  • Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations, or completion of related coursework/training
Preferred Qualifications
  • Bachelor's degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above)
  • Bilingual fluency in Spanish/English
  • Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch