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Operations Service Manager

1 month ago

San Antonio, Texas, United States Burlington Full time
Job Title: Operations Service Manager

Are you a proven leader with a strong drive to succeed? Do you thrive in a process-driven environment where organization and efficiency are critical to success? If so, this might be the right opportunity for you.

As an Operations Service Manager at Burlington, you will be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

Key Responsibilities:

  • Manage the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
  • Provide guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers.
  • Manage the overall execution of operations and receiving SOPS, including the continuous flow process.
  • Monitor the receiving process, transfers, debits, damages, and charge-backs and partner with the Receiving Supervisor to maintain the accuracy of inventory.
  • Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.

Candidates must have 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization and be able to work a flexible schedule; including early mornings, nights, weekends, holidays and required travel, as needed. Candidates must also be able to lift and move boxes weighing up to 40 lbs. and should be comfortable utilizing scheduling and reporting computer software.

Burlington offers a competitive wage, flexible hours, and an associate discount. Our benefits package includes medical, dental and vision coverage, including life and disability insurance. Full-time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.