Patient Access Registrar

3 weeks ago


Miami, United States Nicklaus Children's Health System Full time
Job Summary

We are seeking a highly skilled and detail-oriented Registrar - Patient Access to join our team at Nicklaus Children's Health System. As a key member of our patient access team, you will be responsible for ensuring seamless patient registration and scheduling processes.

Key Responsibilities:
  • Greets patients and families in person or on the telephone, providing exceptional customer service and ensuring a positive experience.
  • Obtains demographic, third-party payer, financial, and medical information to schedule, admit, or register patients.
  • Verifies third-party payer information and obtains authorization for Health System and physician services.
  • Documents all activities in the collection notes file of the computer system.
  • Directs families to the appropriate place to receive their service.
  • Calculates patients' financial responsibility estimates based on their insurance benefits and contracts.
  • Notifies patients and families of deductibles, co-payments, deposits required for admission or registration, and advises/request payments for out-of-pocket expenses.
  • Communicates with departments to resolve issues or accommodate special needs for patients.
  • Notifies management of any insurance/financial discrepancies for approval.
  • Obtains and validates prescriptions when necessary and communicates with physician practices.
  • Scans all documents in the appropriate folder in the computer system.
  • Obtains all necessary consents for patient treatment.
  • Verifies patients are accompanied by a legal guardian and notifies Risk Management/Social Services if a patient is present with anyone other than their legal guardian.
  • Collects payments and provides receipts.
  • Responsible for placing/monitoring patients arriving for services using the patient's tracking system.
  • Corrects any registration errors made utilizing the QA system.
  • Schedules Health System services as necessary.
Qualifications:
  • One year of customer service experience.
Knowledge, Skills, and Abilities:
  • High School education or equivalent preferred.
  • Fluent in Spanish strongly preferred.
  • Basic proficiency in Word, Excel, and Outlook.
  • One year of experience working with medical terminology, procedures, diagnosis codes, and insurance strongly preferred.
  • Able to communicate effectively in English both verbally and in writing in a clear and concise manner.
  • Able to accurately enter and interpret data.
  • Able to adapt and react calmly under stressful conditions.
  • Able to relate cooperatively and constructively with customers and co-workers.
  • Able to serve customers with courtesy and respect.
  • Able to maintain confidentiality of sensitive information.
  • Able to follow complex written and/or verbal instructions to solve problems.
  • Able to establish necessary professional relationships and interact effectively with internal and external customers.

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