Clinical Practice Performance Coordinator

10 hours ago

Montclair, California, United States Optum Full time
About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

We are seeking a highly skilled and motivated individual to join our team as a Clinical Practice Performance Coordinator. In this role, you will be responsible for advancing high-volume office workflow and programmatic coordination in collaboration with our Performance and Risk Management (PRM) team.

Key Responsibilities
  • Advance high-volume office workflow and programmatic coordination in collaboration with the PRMs.
  • Complete in-office assessments and advise on the development of supportive action plans.
  • Maintain the office action plan (in partnership with other accountable teammates and stakeholders).
  • Host regular meetings/engagement cadence with office in collaboration with IPA staff.
  • Training/System Support/Education.
  • Coordinate with accountable teams for at-the-elbow training and system support (Cozeva, Datacore).
  • Liaise on system challenges (Datacore, Cozeva, etc.) and escalate challenges to Optum resources – at the elbow.
  • Coordinate education sessions with medical directors to complete.
  • Clinical Support.
  • Chart dives to support quality and risk documentation.
  • Enter supplemental data on behalf of the office.
  • Determine quarterly event planning, coordination, and management for Saturday clinics and health fairs to support regional advancement of goals.
  • Support incomplete/amend/lookback workflows for high-volume offices.
  • PRM Collaboration: Support PRMs in questions on pursuit list generation and reinforce PRM messages in the IPA office.
Requirements
  • High School Diploma/GED or equivalent work experience.
  • 1+ years of healthcare experience.
  • Must have reliable transportation.
  • Ability to travel up to 50% of the time.
  • Must be 18 years old or older.
  • Ability to work full-time, Monday-Friday between 8:00am-5:00pm, including the flexibility to work occasional overtime given the business need.
Preferred Qualifications
  • Experience in Population Health Management, such as HEDIS/STARs, Quality or Risk Adjustment programs.
  • Experience with Windows Suite, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook.
  • Bilingual fluency in English and Spanish, Cantonese, Vietnamese, or Mandarin.
Compensation and Benefits

The hourly range for this role is $38.08 per hour. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements).

About UnitedHealth Group

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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