Customer Service Associate
4 days ago
Job Overview
We are seeking a skilled Customer Service Representative to join our team at Mass Markets. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various communication channels.
Key Responsibilities- Handle customer inquiries and concerns in a timely and professional manner.
- Resolve customer issues through effective problem-solving and communication.
- Collaborate with internal teams to ensure seamless issue resolution.
- Accurately document and process customer claims in our systems.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in using various software systems and tools.
At Mass Markets, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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