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Customer Service Associate

2 months ago

Parkersburg, West Virginia, United States Mass Markets Full time

{"h1":"Customer Service Representative at Mass Markets","p":"We are seeking a skilled Customer Service Representative to join our team at Mass Markets. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various communication channels. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner, ensuring a positive experience for our customers.

Key Responsibilities:

* Handle inbound and outbound customer contacts in a courteous and professional manner
* Ensure first call resolution through effective problem-solving and call handling
* Research systems to find missing information as applicable
* Coordinate with other departments to resolve issues as applicable
* Accurately document and process customer claims in appropriate systems

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

","h2":"What We Offer","p":"At Mass Markets, we offer a dynamic and supportive work environment that fosters growth and development. As a Customer Service Representative, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.

We offer a competitive compensation package, including

* A comprehensive benefits program
* Opportunities for career advancement
* A dynamic and supportive work environment

If you are looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.

","h2":"How to Apply","p":"To apply for this position, please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

","h2":"About Mass Markets","p":"Mass Markets is a leading provider of customer service solutions. We are committed to delivering exceptional customer service and building long-term relationships with our customers.

Our company culture is built on the values of

* Excellence
* Integrity
* Teamwork

We are proud to be a part of the Mass Markets team and look forward to hearing from you.

"}