Customer Service Representative
1 month ago
Mass Markets
**Job Summary**
As a Customer Service Agent at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling. You will also research systems to find missing information, coordinate with other departments to resolve issues, and document and process customer claims in appropriate systems. If needed, you will escalate customer issues to the appropriate staff and management for resolution.
**Key Responsibilities**
* Handle inbound and outbound contacts in a courteous and timely manner
* Ensure first call resolution through effective problem-solving and call handling
* Research systems to find missing information
* Coordinate with other departments to resolve issues
* Document and process customer claims in appropriate systems
* Escalate customer issues to the appropriate staff and management for resolution
**What We Offer**
* A dynamic and supportive work environment
* Opportunities for growth and development
* Competitive compensation and benefits package
**Requirements**
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong customer service skills
* Ability to work independently and as part of a team
**About Mass Markets**
Mass Markets is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
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