IT Support Specialist in Farmington
2 weeks ago
Are you ready to elevate your career in IT? We invite you to explore an exciting opportunity with us.
Role Summary:
We are seeking dedicated and driven individuals to become part of our expanding team as a Desktop Support Specialist. This position plays a crucial role in our partnership with a prominent client, focusing on essential Desktop Support tasks, including:
- Providing comprehensive software troubleshooting and repair for workstations
- Managing PC Installations, Moves, Adds, and Changes (IMAC)
- Executing image deployments
- Overseeing asset recovery processes
- Implementing asset tagging procedures
- Offering printer support services
- Delivering assistance at the Client Center (Tech Bar)
- Updating IT Service Management systems
- Performing additional client support responsibilities to ensure optimal workstation functionality and customer satisfaction
Required Qualifications:
- Prior experience in Desktop Support is preferred, though training will be provided for entry-level candidates
- Familiarity with PC imaging processes
- Experience in change management and incident management
- Proficiency in utilizing tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
Preferred Qualifications:
- Certification as a Dell Technician
- Expertise in inventory management
Essential Requirements:
- Must be able to commute to the designated work location and be available for onsite work
- This position requires U.S. citizenship status due to contractual obligations
Core Values:
- Exceptional communication skills, both written and verbal
- Ability to work independently while appreciating the value of teamwork
- Strong problem-solving capabilities
- A desire for regular performance evaluations and career advancement opportunities
- A commitment to working within a community of principled colleagues and clients
What We Offer: As a member of our organization, you will be part of a team that values integrity and collaboration. We provide ongoing professional development and learning opportunities to support your growth.
About Us: We are a leading provider of hybrid cloud and managed services consulting. Our success is built on strong partnerships with industry leaders, allowing us to deliver exceptional support to our clients. We are dedicated to the well-being of our employees, offering a comprehensive benefits package that includes health, retirement, and professional development options.
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